Terms of Service
Last updated: July 2026
This document is a draft pending review by legal counsel. It should not be relied upon as final legal advice. Please consult qualified legal counsel before relying on these terms.
1. Acceptance of Terms
By accessing or using TRAVISTANT ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
2. Service Description
TRAVISTANT is a platform that connects travelers with local companions and experienced travelers at airports, train stations, and bus stations. Companions offer services such as check-in assistance, security navigation, gate escort, baggage help, and translation. TRAVISTANT facilitates connections but is not a direct provider of these services.
3. User Accounts & Eligibility
You must be at least 18 years old to use the Service. You are responsible for maintaining the accuracy of your account information and for all activity under your account.
4. Companion Obligations
Companions must complete identity verification before publishing a listing. Companions agree to provide services professionally, arrive on time, follow station/airport regulations, and maintain the standards described in their listing. Companions are independent contractors, not employees of TRAVISTANT.
5. Bookings & Payments
All bookings and payments are processed through the TRAVISTANT platform. Payment is collected at the time of booking and released to the companion after the service is marked complete. Tips are optional and processed through the platform.
6. Cancellation Policy
Bookings can be cancelled free of charge up to 2 hours before the scheduled time. Cancellations within 2 hours incur a 25% fee. If a companion does not show up, the traveler receives a full refund and the companion is marked as a no-show.
7. Reviews & Ratings
After each completed booking, both parties may leave a review. Reviews must be honest and factual. TRAVISTANT reserves the right to remove reviews that are abusive, fraudulent, or irrelevant.
8. Dispute Resolution
If a dispute arises, parties should first attempt to resolve it through the in-app dispute system. TRAVISTANT's support team will mediate and may issue full or partial refunds based on the circumstances. TRAVISTANT's decision on disputes is final.
9. Prohibited Conduct
Users must not: share personal contact information to bypass the platform, solicit off-platform payments, harass or discriminate against other users, provide false information, or use the Service for any illegal purpose. Violations may result in account suspension or permanent removal.
10. Disclaimers & Limitation of Liability
TRAVISTANT is provided "as is" without warranties of any kind. TRAVISTANT is not liable for the actions of companions or travelers, nor for any indirect, incidental, or consequential damages arising from the use of the Service. TRAVISTANT's total liability is limited to the amount paid for the booking in question.
11. Governing Law
These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Madrid, Spain.
12. Changes to Terms
TRAVISTANT may update these Terms at any time. Users will be notified of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.
13. Contact
For questions about these Terms, contact us at support@travistant.com.